1. How do I make a booking?

You can submit a booking request through our website. Your request will then be sent to the property owner for approval. You’ll receive a confirmation once it’s been accepted, and your payment will be processed at that time.

2. What happens if my booking is declined?

If the property owner declines your request, you will be notified by email, and any pre-authorized hold on your credit card will be released. No charges will be processed.

3. When will my credit card be charged?

Your credit card will only be charged once your booking is approved by the property owner. While the booking is pending, a pre-authorization hold may be placed on your card for the deposit amount, but no funds will be deducted until the booking is confirmed.

4. When do I need to make payments?

• For bookings made 60+ days before check-in: A 25% deposit is required immediately, with the remaining 75% due 45 days before check-in.
• For bookings made 59 days or less before check-in: Full payment is required at the time of booking.

5. Can I change my booking?

Yes, you can request changes to your booking up to 50 days before the start of your rental period for a fee of EUR 89. Changes requested after this may be treated as a cancellation and subject to cancellation fees.

6. What is the cancellation policy?

• 90+ days before check-in: 10% of the total booking amount is retained.
• 89 to 60 days before check-in: 25% retained.
• 59 to 45 days before check-in: 50% retained.
• 44 to 30 days before check-in: 75% retained.
• Within 30 days of check-in: 100% retained.

7. What if I need to cancel my booking?

All cancellations must be made in writing to [email protected]. Refunds will be issued based on the cancellation policy outlined above. If you do not arrive on the check-in date, you will be considered a no-show, and no refund will be issued.

8. Is there a security deposit?

Yes, some properties require a security deposit to cover potential damages or additional charges. This deposit will be refunded after your stay, minus any deductions for damages or extra costs.

9. Can I bring pets?

Some properties allow pets, but this must be confirmed at the time of booking. If you have allergies, please be aware we cannot guarantee a pet-free environment.

10. Are there house rules I should know about?

Yes, each property has specific house rules. These can include restrictions on the number of guests, no smoking or vaping policies, and guidelines on using amenities like swimming pools. You’ll find the house rules in the property’s listing and booking confirmation.

11. What is the check-in and check-out time?

Check-in details, including how to collect the keys, will be provided before your arrival. Check-out is by 10 a.m. on your departure day. Late check-outs may incur extra charges.

12. Can I charge my electric vehicle (EV) at the villa?

You can only charge EVs at designated charging stations if available at the property. Charging from standard outlets is not allowed and may lead to extra fees or safety issues.

13. What happens if there is a problem with the property during my stay?

Any issues or defects with the property should be reported immediately to the property owner or their representative. We act as an intermediary and are not responsible for managing property-related complaints.

14. How do I get my final cleaning done?

Guests are responsible for leaving the property clean at the end of their stay. In some cases, a final cleaning service can be arranged for an additional fee. For longer stays, additional cleaning may be required.

15. What if there is unexpected noise or disturbances during my stay?

Neither we nor the homeowner can be held responsible for noise from neighbors, construction, or other external factors. Unfortunately, such disruptions are beyond our control.

16. What if my stay is impacted by unforeseen events (e.g., weather, strikes)?

In cases of force majeure (events beyond our control), your booking may be canceled without liability. We will assist in finding alternative accommodations if possible.

17. How is my personal information handled?

We are committed to protecting your privacy. Your personal information, including your name, contact details, and payment information, will be used solely for the purposes of processing your booking and facilitating communication regarding your stay. Your data will not be shared with third parties for marketing purposes without your consent.

18. Who has access to my personal data?

Your personal information may be shared with the property owner or their representative to facilitate your stay (e.g., for key collection or resolving issues). We comply with GDPR regulations to ensure your data is handled securely.

19. Can I request access to or deletion of my personal data?

Yes, you have the right to access, correct, or request the deletion of your personal data at any time. Please contact us at [email protected] to make such requests.

20. What email notifications will I receive?

Throughout your booking process and stay, you will receive several automated email notifications, including:

• Booking Request Confirmation: Sent after you submit a booking request. It will contain your booking details and status.
• Booking Confirmation: Once the owner approves your booking, you’ll receive a confirmation email along with your booking invoice and terms.
• Deposit Payment Confirmation: If you’ve paid a deposit, you’ll receive a confirmation of this payment with details of the remaining balance.
• Final Payment Reminder: Sent 50 days before check-in if only the deposit has been paid. This reminds you to complete your final payment.
• Final Payment Confirmation: Once your final payment is received, you’ll get a confirmation email with your booking details and invoice.
• Welcome Email: Sent 14 days before your check-in date, this email provides key access information and any other relevant details for your stay.
• Post-Stay Feedback Request: Five days after your check-out, you’ll receive an email asking for feedback about your stay.